Job Description

Overview

The House Manager/Supervisor at Dorey Behavioural Services Inc. plays a leadership role in managing the daily operations of client care environments. This includes overseeing front-line support staff, ensuring smooth implementation of routines, and maintaining a safe, trauma-informed space for individuals accessing services. The House Manager/Supervisor ensures that client care plans are followed and that program environments meet agency expectations for quality, compliance, and professionalism.

Key Responsibilities

Daily Operations & Oversight

• Oversee daily activities and support routines within assigned client programs and locations.

• Ensure the environment is clean, safe, and structured in alignment with care plans and organizational policies.

• Respond to behavioural challenges or program disruptions using approved crisis intervention techniques.
  
  

Staff Supervision & Support

• Provide leadership to front-line support staff, including oversight of shift performance and task completion.

• Offer mentorship, coaching, and on-the-spot guidance in trauma-informed service delivery.

• Coordinate with the Director of Client Services regarding scheduling and staff performance.
  
  

Client Support & Program Delivery

• Ensure individualized client routines and behaviour support strategies are followed by all team members.

• Monitor client well-being, communicate concerns about client care to the Director of Client Services, and maintain accurate records.

• Promote an inclusive, respectful, and structured environment in which clients feel safe and supported.
  
  

Communication & Documentation

• Maintain accurate shift reports, incident records, and communication logs.

• Participate in team meetings and liaise with Administration as needed to ensure coordinated service delivery.

• Keep leadership informed of significant events, concerns, or operational needs.

Health & Safety Compliance

• Conduct regular environment checks to ensure safety standards are met.

• Ensure that all program activities comply with relevant policies, regulations, and licensing standards.

• Support emergency response procedures and lead the team in incident management when required.
  
  

Qualifications

• Post-secondary education in Social Work, Behavioural Science, Psychology, or a related field.

• Minimum 2–3 years of experience in a support or supervisory role within human services.

• Strong understanding of trauma-informed care and behaviour management strategies.

• Demonstrated leadership and decision-making abilities in fast-paced environments.

• Excellent written and verbal communication skills.

• Familiarity with documentation practices and shift coordination.

• Valid driver’s license and a reliable vehicle.

• Clear vulnerable sector screening.

• Availability for flexible hours including evenings and weekends, as needed.